Effective Date: 6 March 2024
At JIMORA, we strive to ensure a seamless shopping experience for our customers. We understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the process for canceling orders and the conditions that apply.
1. Order Cancellation Process You can request to cancel your order by contacting our customer service team as soon as possible. Please provide your order number and the reason for cancellation. Orders can be canceled if they have not yet been processed or shipped.
2. How to Cancel an Order To cancel your order, please follow these steps:
- Contact our customer service team via email at help@jimora.co, phone at +60 3-2117 5171, or live chat available on our website.
- Provide your order number and the reason for cancellation.
- Our customer service team will confirm if the order can be canceled and provide further instructions.
3. Cancellation Timeframe
- Before Processing: If your order has not yet been processed, it can be canceled without any charges.
- After Processing: If your order has already been processed but not shipped, we will attempt to halt the process, but we cannot guarantee the cancellation.
- After Shipping: Once an order has been shipped, it cannot be canceled. You may return the item in accordance with our Return Policy after receiving it.
4. Refunds for Canceled Orders If your cancellation request is approved, you will receive a full refund to the original method of payment. Refunds may take 10 business days to process, depending on your payment provider.
5. Exceptions to Cancellation Certain items may not be eligible for cancellation, including but not limited to:
- Custom-made or personalized products
- Perishable goods
- Items marked as non-cancelable on the product page
6. Modifying Your Order If you wish to modify your order (e.g., change the shipping address, update quantities, etc.), please contact our customer service team as soon as possible. Modifications can only be made if the order has not yet been processed or shipped.
7. Contact Us If you have any questions or need assistance with canceling your order, please contact our customer service team at:
- Email: help@jimora.co
- Phone: +60 3-2117 5171
- Live Chat: Available on our website during business hours
8. Changes to Cancellation Policy We reserve the right to update or change this Cancellation Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Cancellation Policy periodically for any updates.
Thank you for choosing JIMORA! We appreciate your business and are here to help with any questions or concerns you may have.