Effective Date: May 17th,2024
At JIMORA, we aim to deliver your purchases in the fastest and most reliable manner possible. This Shipping Policy outlines our shipping processes, delivery times, costs, and other important information.
1. Shipping Destinations JIMORA offers international shipping to many countries worldwide. During the checkout process, you will be able to select your country and view the available shipping options.
2. Shipping Methods and Costs We offer several shipping methods to accommodate your needs:
- Standard Shipping: Typically delivers within 8-14 business days.
- Expedited Shipping: Typically delivers within 7-10 business days.
- Express Shipping: Typically delivers within 1 to 3 business days.
Shipping costs vary depending on the destination, shipping method selected, and the weight and dimensions of your order. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
3. Order Processing Time Orders are processed and shipped within 2 business days of receiving payment. Please note that processing times may be longer during peak seasons or promotional periods.
4. Tracking Your Order Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. You can also track your order by logging into your JIMORA account and visiting the “My Orders” section.
5. Delivery Time Delivery times are estimated based on the shipping method selected and the destination. Please note that delivery times are estimates and not guaranteed. Factors such as customs processing, local postal delays, and unforeseen circumstances may affect delivery times.
6. Customs, Duties, and Taxes International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential charges.
7. Shipping Restrictions Certain products may be restricted from shipping to specific destinations due to local regulations. If an item in your order is restricted, you will be notified during the checkout process.
8. Undeliverable Packages If a package is deemed undeliverable due to an incorrect address, unsuccessful delivery attempts, or refusal of delivery, the package will be returned to us. We will contact you to arrange for reshipment. Additional shipping charges may apply.
9. Lost or Stolen Packages JIMORA is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.
10. Delayed or Missing Orders If your order has not arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you need further assistance, contact our customer service team at [Your Contact Information].
11. Changes to Shipping Policy We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Shipping Policy periodically for any updates.
12. Contact Us If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: info@jimora.co
- Phone:+60 3-2117 5171
- Live Chat: Available on our website during business hours
Thank you for choosing JIMORA! We appreciate your business and look forward to serving you.